Your Privacy

Privacy Policy

Last updated: 20 July 2026

Veriora Insight ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you get in touch with us, how we use it, and the choices you have. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

When you contact us — through the form on our website, by email, or by phone — we may collect:

  • Your name and contact details (email address and phone number).
  • The service you're interested in.
  • Anything you choose to tell us in your message.

Please only share what you're comfortable with. You don't need to include details of your NDIS plan or health information to make an enquiry.

How we use your information

  • To respond to your enquiry.
  • To keep you updated about our services and our NDIS registration progress, where you've asked us to.
  • To improve how we communicate with the people we support.

We will not send you marketing material without your consent, and we never sell your information.

How your information is stored

Messages sent through our website form are processed by our website hosting provider (Netlify) and delivered to our email inbox. Emails you send us are stored in our email service. We keep your information only for as long as we need it to respond to you and follow up, and we take reasonable steps to keep it secure.

Who we share it with

We don't share your personal information with anyone else, except the service providers that operate our website, forms and email on our behalf, or where the law requires us to.

Access, correction and deletion

You can ask us at any time to see the information we hold about you, to correct it, or to delete it. Just email us at hello@veriorainsight.com.au and we'll take care of it promptly.

Questions or concerns

If you have any questions about this policy or how we've handled your information, please contact us:

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.